Privacy Policy — rnb69

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, national ID number, email address, phone number, IP address, device identifiers, and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, restriction, erasure, or destruction.
• "Data Controller" means rnb69, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of rnb69 under a written data-processing agreement.
• "Member" / "You" means any registered account holder on the rnb69 Platform.
• "Platform" means the website accessible at https://rnb69.pro and all associated services delivered through it.
• "KYC" means Know Your Customer — the identity and age verification process required for certain account activities.

rnb69 collects the following categories of Personal Data from members and visitors to the Platform:

rnb69 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where the submission of an identity document incidentally reveals such information as part of standard KYC processing. In those cases, the data is used solely for age and identity verification and is not processed for any other purpose.

We collect Personal Data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or responding to promotions.
• Automated collection: Technical and Usage Data collected automatically via cookies, web server logs, and analytics tools when you access and interact with the Platform. See Section 9 (Cookies & Tracking) for further detail.
• Third-party sources: Identity and fraud-screening information received from payment processors, banking partners, and identity verification service providers engaged by rnb69 as Data Processors. Such data is obtained only to the extent necessary to verify your identity, process your transactions, and fulfil our compliance obligations.

rnb69 processes your Personal Data for the following specific purposes:

• Account management: Creating, maintaining, and securing your member account, including authentication, password recovery, and session management.
• KYC and age verification: Confirming that you meet the minimum age requirement of 21 years and verifying your identity in accordance with our compliance obligations.
• Transaction processing: Facilitating deposits and withdrawals via local Indonesian banking channels (BCA, BRI, BNI, Mandiri, and others) and e-wallets, and maintaining accurate financial records.
• Service delivery: Providing access to sportsbook, live casino, slot games, and table games, and personalizing your experience on the Platform based on your usage patterns.
• Regulatory compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable legal or regulatory obligations, including responding to lawful requests from competent authorities.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and delivering responsible gaming interventions where appropriate.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, cheating, collusion, and other threats to Platform integrity.
• Customer support: Responding to inquiries, complaints, and disputes submitted via Live Chat or email.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to members who have opted in to receive such communications. You may opt out at any time by contacting [email protected].
• Platform improvement: Analyzing aggregated usage data to understand member behavior, improve game offerings, optimize the user interface, and develop new features.

rnb69 does not process your Personal Data for purposes beyond those listed above without first obtaining your explicit consent or establishing a separate lawful basis for the additional processing.

rnb69 processes your Personal Data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfill our obligations to you under the Terms & Conditions, including account management, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML/CTF requirements, and responses to lawful authority requests.
• Legitimate interests: Processing conducted for rnb69's legitimate business interests — such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — most notably for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

rnb69 does not sell, rent, or trade your Personal Data to any third party for commercial marketing purposes. We share data only in the following circumstances:

• Payment processors and banking partners: Financial Data is shared with our payment infrastructure partners — including Indonesian bank transfer services and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) — strictly to process your deposits and withdrawals.
• Identity verification providers: KYC documentation may be processed by contracted third-party identity verification services acting as Data Processors under binding agreements that restrict their use of your data to verification purposes only.
• Game content providers: Technical and Usage Data may be shared with licensed game studios (such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, NetEnt, and Microgaming) to support game delivery, fairness auditing, and technical support.
• Analytics and security services: Aggregated or pseudonymized Technical and Usage Data may be processed by analytics and fraud-detection service providers to help us improve the Platform and protect against threats.
• Legal and regulatory authorities: Personal Data may be disclosed to competent government authorities, law enforcement agencies, or regulatory bodies where rnb69 is required to do so by applicable law, court order, or regulatory direction.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of rnb69's business, Personal Data held by rnb69 may be transferred to the acquiring entity, subject to equivalent data-protection commitments.

rnb69 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in a manner that prevents reconstruction of the original data. Where deletion is not immediately practicable due to technical constraints, the data is restricted from active processing until deletion can be completed.

rnb69 implements a layered set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, alteration, disclosure, and destruction. Our security infrastructure includes:

• SSL/TLS encryption: All data transmitted between your browser and the rnb69 Platform is encrypted using industry-standard TLS protocols. Look for the padlock icon and "https" in your browser's address bar when using our site.
• Encryption at rest: Sensitive data stored within rnb69's systems — including financial records and KYC documents — is encrypted using AES-256 or equivalent encryption standards.
• Access controls: Access to Personal Data within rnb69 is restricted on a strict need-to-know basis. Staff members are granted only the minimum permissions required to perform their role, and access is subject to regular review.
• Two-factor authentication: rnb69 supports and encourages the use of two-factor authentication (2FA) for member accounts to provide an additional layer of login security.
• Intrusion detection and monitoring: Our systems are monitored continuously for suspicious activity. Automated and manual controls are in place to detect and respond to potential security incidents promptly.
• Staff training: All rnb69 personnel who handle Personal Data receive regular training on data protection obligations and security best practices.
• Incident response: In the event of a confirmed data breach that poses a risk to your rights, rnb69 will notify affected members and relevant authorities within the timeframes required by applicable law.

rnb69 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and gather analytics data. A cookie is a small text file placed on your device by your web browser when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the Platform to function. They manage your login session, maintain your authenticated state, and enable core features such as the cashier and game loading. These cookies cannot be disabled without breaking core functionality.
• Performance and analytics cookies: These cookies collect information about how visitors use the Platform — such as which pages are visited most frequently and how long sessions last — to help us improve platform performance. Data collected is aggregated and anonymized where possible.
• Functional cookies: These cookies remember your preferences (such as language settings and display preferences) to provide a more personalized experience on return visits.
• Security cookies: Used to detect fraudulent activity, bot traffic, and unauthorized access attempts. These cookies help protect the integrity of the Platform and the security of your Account.

Most web browsers allow you to control cookie settings through the browser's preferences menu. You can configure your browser to block or delete cookies; however, disabling strictly necessary cookies will impair your ability to use the Platform. Continued use of rnb69 with cookies enabled constitutes your acceptance of our cookie practices as described in this section.

As a member of rnb69, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond substantively within 30 days.

Parents and guardians who believe that a minor in their care has registered on rnb69 are urged to contact us immediately at [email protected]. We will investigate and act promptly on all such reports. rnb69 supports the use of parental control software and responsible supervision of minors' internet activity to prevent access to age-restricted platforms.

The rnb69 Platform may from time to time contain references to third-party services — for example, links to game studio promotional pages, payment provider portals, or sports data feeds. This Privacy Policy applies solely to Personal Data processed by rnb69 through the rnb69.pro Platform and does not extend to any third-party website or service.

rnb69 is not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party service you access before submitting your Personal Data to them. The inclusion of a reference to a third-party service on our Platform does not constitute an endorsement of that service's privacy practices.

rnb69 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When we make material changes — those that substantively affect how we collect, use, or share your Personal Data — we will provide at least 7 days' advance notice via a prominent notice on the Platform and/or an email to your registered address.

The updated Policy will display a revised effective date at the top of the page. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you may request Account closure before the update takes effect by contacting [email protected].

We encourage you to review this Privacy Policy periodically to stay informed about how rnb69 protects your data. Prior versions of this Policy are available on request.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rnb69 processes your Personal Data, please contact our Data Protection team through the following channels:

• Email: [email protected] — use the subject line "Privacy Inquiry" or "Data Rights Request" to ensure your message is routed to the appropriate team.
• Live Chat: Available 24/7 on the Platform for general privacy questions and urgent account-related data concerns.

We aim to acknowledge all privacy-related correspondence within 2 business days (WIB, UTC+7) and to provide a full substantive response within 30 days. For complex or multi-faceted requests, we may extend this period by up to a further 30 days, in which case we will notify you of the extension and the reason for it.